Coalesce works closely with its clients to create a planned service agreement which is specifically designed to reduce the requirement for reactive calls. This service helps ensure the business operates with minimal unplanned downtime.
Within the planned maintenance agreements, Coalesce can also include any non-urgent reactive repairs, with this efficient approach the client avoids the reactive charges furthering client satisfaction. The planned maintenance agreement is specifically tailored to suit the clients requirements, and also will consider the manufacturers recommendations, legislations and the clients preferences and priorities.
All planned maintenance can be monitored, and instructions can be logged on the Coalesce Client Management system which can be accessed remotely at any time.